Official WhatsApp Business Platform (Cloud API)
WhatsApp Automation for Businesses
AI replies to customer messages 24/7 on your official WhatsApp Business number. Your team can take over any chat from a shared inbox, whenever a real person is needed.
- You keep your number
- Human handover any time
- Set up and supported from Bathinda, Punjab
What you get
One number, answered around the clock
Everything runs on your own WhatsApp Business number, through Meta's official platform.
AI auto-replies
Trained on your business information — services, prices, FAQs and timings — so common questions get an accurate answer straight away, day or night.
Shared team inbox
Multiple staff members work from one number. Chats can be assigned and handed over, so nobody replies twice and nothing sits unread.
Lead capture & bookings
Name, what the customer needs and their contact details are saved to a sheet or your CRM, so enquiries and appointments don't get lost in the chat history.
Broadcast & follow-ups
Updates and reminders sent with Meta-approved message templates, only to customers who have opted in to hear from you.
Human handoff when the AI is unsure
If a question falls outside what the AI has been given, or the customer asks for a person, the chat is passed to your team in the shared inbox instead of guessing at an answer.
Who it's for
Businesses that get enquiries on WhatsApp
If customers already message you instead of calling, this keeps those conversations answered and organised.
- Local businesses and clinics Appointment requests, timings, directions and repeat enquiries.
- Visa & immigration consultants Eligibility questions, document lists and follow-ups with applicants.
- Online stores Product questions, order status and delivery updates.
- Service businesses Quote requests, availability and job bookings.
- Our existing website clients Added on to a site we already build and support for you.
How it works
Four steps, in plain words.
-
Connect your number
We connect your WhatsApp Business number through Meta's official WhatsApp Business Platform (Cloud API) — no unofficial workarounds.
-
Set up the AI
We load your business information and your rules — what it should answer, what it must not say, and when it should hand over to a person.
-
Your team takes over
Staff work from the shared inbox. The AI answers routine questions, and anything else goes to a human.
-
We monitor and improve
We watch how the replies are doing, improve them as your business changes, and support you month to month.
Your number stays yours. You keep ownership of your number and your WhatsApp Business account, and you can keep using the WhatsApp Business app on the same number where Meta supports it.
- Messages are processed only to provide the service to the client business — not sold, and not used for anything else.
- We access a client's WhatsApp Business account only through that client's own authorisation with Meta.
- Clients can disconnect us at any time, from their own Meta Business settings.
- Data access, correction and deletion requests are covered in our Privacy Policy, which also explains how the WhatsApp and AI parts work.
About the provider
Who runs this service
Sandhu Web Studio is a unit of Banthan (MSME Udyam registered), Bathinda, Punjab, India. We build websites and software for small businesses, and we set up and support this WhatsApp service ourselves.
Contact
First Floor, H.No. 229, Green City Phase 2,
Barnala Road, Bathinda, Punjab 151001, India
See it working on your own questions.
Book a free demo and we'll show you how the AI would answer the messages your business actually gets.